From News Desk
Photo courtesy – Mika Baumeister/Unsplash
eScan, a cybersecurity solutions provider, has announced a capability in its Enterprise Data Loss Prevention (DLP) solution – bi-directional clipboard and drag-drop control for messaging applications. This innovation claims to address a critical gap in enterprise security by enabling organisations to prevent sensitive data from leaving the organisation through platforms like WhatsApp and Viber, while simultaneously allowing employees to receive and process information from external contacts through these same channels.
The feature emerged from a real-world challenge faced by a lead-generation company whose inside sales representatives handle hundreds of customer leads daily. While the company needed to prevent employees from sharing proprietary lead information via WhatsApp, completely blocking copy-paste functionality would have crippled productivity, as sales teams regularly receive leads from external partners through the same platform.
“We were stuck between security and productivity,” said the CIO of the lead-generation firm that piloted the solution. “Our sales teams need WhatsApp to do their jobs, but we were leaking valuable customer data through the same channel. Traditional DLP solutions only offered an all-or-nothing approach, which wasn’t practical for our business.”
eScan’s solution works by monitoring the direction of data flow at the application and browser level. The system can distinguish between data being copied from the organisation’s systems into WhatsApp (outbound, which can be blocked) versus data being copied from WhatsApp into the organisation’s applications (inbound, which can be allowed). The technology also prevents internal data circulation within WhatsApp itself, addressing scenarios where employees might copy sensitive information from one WhatsApp conversation to another.
The feature functions across both web-based and desktop versions of messaging applications, with administrators able to configure policies on a per-application basis. By default, directional controls apply to all configured messaging platforms, but organisations can selectively enable or disable it for specific applications based on their security posture and business requirements.
“What makes this solution particularly effective is that it doesn’t disrupt the user experience,” explains Shweta Thakare, VP, Sales and Marketing, eScan. “Employees can continue using the messaging tools they prefer and need for their work. The system operates transparently in the background, only intervening when data flow violates policy. It’s security that adapts to how people actually work, not security that forces people to work differently.”
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