From News Desk
Fusion CX, a customer experience (CX) and business process management company, has launched a new 1,000-seat (∼3,000 shift seats), 54,000 sq ft delivery centre in Siliguri, West Bengal. The centre is designed as a hub for E-commerce and Retail support, focusing on customer and seller experience while providing omni-channel solutions across voice, email, chat, social and in-app messaging. This expansion strengthens Fusion CX’s presence in India and highlights Siliguri’s growing role as a centre for talent and education.
The inauguration was attended by Shri Babul Supriyo, Minister of Information Technology and Electronics, Government of West Bengal, along with Fusion CX Co-Founders Pankaj Dhanuka and Kishore Saraogi.
Siliguri is emerging as a gateway city with strong talent and a thriving educational base, making it well-suited for scaling digital-first and knowledge-driven services. The new facility positions Siliguri as a hub for commerce CX, data annotation and industry-specific services, enhancing Fusion CX’s global delivery capabilities.
“Siliguri’s rise as a CX hub is a milestone for the state, creating large-scale employment opportunities and showcasing Bengal’s growing strength in the IT and BPM sectors,” said Babul Supriyo, Minister of Information Technology and Electronics, Government of West Bengal.
“The Siliguri expansion underscores Fusion CX’s commitment to creating a next-generation hub for E-commerce CX and advanced data-driven services,” said Pankaj Dhanuka, Co-Founder and Chairman, MD and CEO of Fusion CX.
“With its unique blend of talent, connectivity and academic depth, Siliguri gives us the momentum to scale rapidly and deliver world-class solutions in CX, data services, and outsourcing,” said Kishore Saraogi, Co-Founder, MD and COO of Fusion CX.
Disclaimer – The details expressed in this post are from the companies responsible for sending this post for publication. This website doesn’t endorse the details published here. Readers are urged to use their own discretion while making a decision about purchasing or using a product related to this company, or using this information in any way. There has been no monetary benefit to the Publisher/Editor/Website Owner for publishing this post and the Website Owner takes no responsibility for the impacts of purchasing or using these products on the reader, or using this information in any way.
News and Opinions... 